Refund policy

We take pride in providing you with high-quality products and excellent customer service. However, if you are not entirely satisfied with your purchase, we offer a fair and transparent return and refund policy to ensure your peace of mind.

Return Eligibility:
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Certain products, such as personalized or custom-made items, may not be eligible for return unless they arrive damaged or defective.
Return Process:
  • If you wish to initiate a return, please contact our customer support team within 7days from the date of delivery.
  • Our customer support team will guide you through the return process.
Shipping Costs:
  • Customers are responsible for the shipping costs associated with returning the item unless the return is due to an error on our part, such as a defective or incorrect product.
Refund Process:
  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to the original payment method used during the purchase within 7 days.
Non-Refundable Items:
  • Some items may be non-refundable, including personalized items, seasonal accessories, custom made items, gift cards, downloadable software, and perishable goods.
Damaged or Defective Items:
  • In the unlikely event that you receive a damaged or defective item, please contact us immediately with photographic evidence of the issue.
  • We will promptly arrange for a replacement or offer you a full refund, including any shipping charges incurred.
Order Cancellation:
  • If you wish to cancel your order, please contact us within 4 hours of the order being placed. If the order has not been shipped, we will cancel it and issue a full refund. If the order has been shipped, the return process will apply.

Please note that our return and refund policy is subject to change without prior notice. We encourage you to review this policy before making a purchase.

For any questions or assistance regarding returns and refunds, please contact our customer support team at orders@rhythmsoofgracecreative.com